How do you improve your ecommerce order fulfillment process

  Order fulfilment in e-commerce involves receiving goods, processing them, and then sending orders to customers. When a customer places an order, the process begins, and it concludes when they receive their order. Order fulfilment also includes returns handling, nevertheless, if a customer decides to return the goods online.


Below are the 6 steps which can improve your e-commerce order fulfilment process:


  1. Place a high value on integration


The majority of the time, the items you sell online are purchased from a variety of distributors, kept in warehouses, and then distributed directly to buyers. If this applies to your business, then integrating seamless links with your suppliers through an order management system (OMS) that facilitates easy communication between your systems and those of your suppliers is crucial.



  1. Enable visibility of the entire order


This simply means that the same catalogue, inventory fulfilment, and order fulfilment processes should be accessible to both you and your suppliers. This will allow you to know exactly what products are available, their quantities, and their locations. Select the appropriate shipper and activate exception-based order management.


  1. Choose the right shipping partner

Ensure that your existing shipper is regularly evaluated. Do they provide precise, real-time order tracking? Have late shipments, delayed shipments, lost shipments, forgotten shipments, or damaged deliveries increased recently, according to your shipper? If so, you should spend time and money looking for a better shipping partner who can satisfy your fulfilment needs.


  1. Consider your warehouse locations carefully

Select warehouses and shippers that can satisfy your needs for swift picking and quick shipping. To enable quick yet affordable ground shipping, stock your products in multiple warehouses dispersed around your delivery area and consequently close to your clients' locations.


Also read : What Is On-Demand Warehousing?

  1. Be in touch with your client


You should keep careful checks on your client during the entire procedure, which refer to timely, on-demand, real-time communication on order status, from order receipt and processing to order shipping and delivery.


  1. Accept returns and issue refunds without hesitation

Work only with suppliers who can handle refunds and replacements, accept returns, and impose no return fees. Set clear procedures for handling returns, controlling reverse logistics, and issuing refunds in addition to being transparent about your return policy.

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